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Support


Context Help

If you feel lost inside our hosting Control Panel, the first step you should take is to push the Help button, which is visible on each page. A pop-up window will show up. It offers in-depth info about all the operations that you can carry out on the page in question. Each popup shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a huge collection of video tutorials illustrating how to work with our Control Panel. They're meant for those of you who would like to see how things are being done instead of just reading articles. Thus, everyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you need, have a peek at our extensive Frequently Asked Questions section, which comprises questions asked by actual persons and offers real solutions. We constantly "revamp" our Frequently Asked Questions database with new Q&A's in an attempt to encompass all the new additions and innovations related to our platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ section either, you can contact our fantastic team of support engineers available 24x7x365 and ready to assist you with any question. Each trouble ticket you open will be responded to within sixty minutes (the average ticket response time being only twenty minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 185362

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com